Terms & Conditions

This website is operated by Shannon Dwyer Artist. Throughout the site, the terms “we,” “us,” and “our” refer to Shannon Dwyer Artist.

 

  1. Welcome to Our Little Corner of the World

Thank you for visiting Shannon Dwyer Artist, where we pour our hearts into every product created. Whether you’re here to find a beautiful art print, a unique greeting card or a cosy cushion cover, we’re thrilled that you’ve chosen to spend some time with us. By using our website and making a purchase, you’re agreeing to these terms and conditions, which are designed to ensure a smooth and enjoyable experience for both you and us.

  1. Our Products

Each item we offer is crafted with love and care, reflecting our commitment to quality and our passion for art. Because many of our products are handmade or feature natural materials, slight variations in color, texture, and finish are to be expected and cherished. These variations are what make each piece unique and special.

  1. Placing Orders

We’ve made the process of shopping on our website as easy as possible. Once you’ve found something you love, simply add it to your cart and proceed to checkout. Please double-check your details to ensure everything is correct. Once your order is placed, you’ll receive a confirmation email with all the details. Every order is a joy for us to receive, and we’ll get to work on preparing it with the utmost care.

  1. Payment

We accept a variety of payment methods. Payment is required at the time of purchase, and once it’s received, we’ll begin processing your order. Rest assured, all transactions are secure, so you can shop with confidence.

  1. Shipping and Delivery

We offer shipping throughout Australia and New Zealand. Your order will be carefully packed and sent on its way within 2-3 days. Shipping costs be calculated during checkout and we’ll keep you informed every step of the way. While we do our best to meet delivery estimates, please be aware that delays can sometimes happen due to factors outside of our control, such as postal service issues or customs delays.

  1. Returns and Exchanges

Your happiness is our top priority. If you’re not completely satisfied with your purchase, please let us know within 14 days of receiving your order. We’re happy to offer a return or exchange for items that are in their original condition and packaging with acceptable proof/reason. Simply contact us at info@shannondwyer.art with your order number, explanation and images to work with you to find a solution. Please note that shipping costs are non-refundable and custom or personalized items cannot be returned unless they are faulty.

  1. Custom and Personalized Orders

We’re delighted to offer custom and personalized options for many of our products. These special items are made just for you, so please understand that they are non-refundable unless they arrive damaged or defective. We will always provide a proof for your approval before production begins, to ensure you’re completely happy with your custom creation.

  1. Intellectual Property

All of the designs, artwork, and content you see on our website are the intellectual property of Shannon Dwyer Artist. We’ve poured our hearts into creating these works, so we ask that you respect our creativity by not using or reproducing any of our content without permission.

  1. Privacy and Security

We value your privacy and take it very seriously. Any personal information you share with us is kept secure and used only to process your orders and improve your shopping experience. We will never share your details with third parties without your consent. For more information, please see our Privacy Policy [Link to Privacy Policy].

  1. Limitation of Liability

While we strive to make sure every aspect of your experience with us is perfect, we must include a little note about liability. Shannon Dwyer Artist is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. We are committed to quality and care in everything we do, but sometimes things happen that are beyond our control.

  1. Governing Law

These terms and conditions are governed by the laws of Australia. By using our website and making a purchase, you agree to these terms and conditions and submit to the jurisdiction of the courts of Australia.

  1. Updates to These Terms

We may occasionally update these terms and conditions to reflect changes in our business or legal obligations. Any updates will be posted on this page, and by continuing to use our website, you agree to the new terms.

  1. Thank You

Finally, we want to say a heartfelt thank you for supporting our small Australian business. Every order, every kind message, every bit of feedback—it all means the world to us. You’re not just a customer; you’re part of our creative journey, and we’re so grateful to have you with us.

If you have any questions or need assistance, please don’t hesitate to contact us at info@shannondwyer.art. We’re here to help and to ensure your experience with Shannon Dwyer Artist is as wonderful as possible.